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Plans and billing

Plans control product capabilities. When billing is enabled, payment uses Stripe hosted checkout — Quanorix does not store card data.
Plans and billing section in Profile

Plans in Profile. Click to zoom.

If Profile says payments are not enabled (STRIPE_BILLING_ENABLED), this environment is not taking charges; the rest of the app may still work.

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Plans (summary)

Exact feature blurbs may evolve on the landing/Profile; treat the UI as the source of what your account can do today.

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Where to manage it

Under Profile → subscription / plan:
  • Current plan
  • Switch to this plan (upgrade/downgrade)
  • Manage billing → Customer Portal (payment method, cancellation via Stripe)
  • Billing history (invoices, PDF, pay/retry if open)
  • Access code (promo redeem)

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Upgrade and downgrade

The UI shows copy like Change scheduled for end of billing period or Subscription updated.

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Portal and invoices

  • Manage billing opens the processor portal (no PCI in Quanorix).
  • History shows Paid / Open / Void / etc., plus PDF when available.
  • Failed recurring charges: use Pay / retry or the portal.

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Promo access code (redeem)

If you have a code:
  1. Profile → Access code → enter code → Redeem.
  2. Activates Pro or ProMax for a limited time (until <date>).
  3. Typical errors: invalid, expired, no uses left, already redeemed, or you already have an active paid subscription (promo will not overwrite it).
We do not document admin code creation — only customer redeem.

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Common issues

  • Checkout cancelled → plan unchanged; try again.
  • Plan not reflecting payment instantly → wait a few seconds and reload.
  • Portal won’t open → session / billing disabled in the environment.
  • More: Troubleshooting.

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