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Troubleshooting

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TPA will not connect / shows offline

1. Confirm the TPA process is running (tray icon).
2. Full flow: tray Link → click Link on the web page (not only open it) → close the tab → see Connected in Profile and a green tray icon. Guide: Install and pair.
3. If Profile says Linked (offline), pairing exists but there is no heartbeat: restart the TPA and wait a few seconds.
4. Check firewall/antivirus blocking agent outbound traffic.
5. If the agent was busy for a long time, wait or restart the TPA and re-check Profile.

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First download or sync takes forever

Expected on the first large M1 cache sync. Later updates are usually deltas. Do not cancel after only a few minutes unless you see an explicit error.

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Job fails or looks stuck

• Check Jobs: error, cancel, retry.
• Generator: lower workers (OOM) and/or n.
• Confirm TPA is online if the job must run on your PC.

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Pause / resume

Some generate jobs support pause/resume from Jobs. If you do not see the action, that job type does not support it.

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Verification / reset email never arrives

1. Spam folder.
2. Resend using the UI cooldown.
3. Confirm you are using the same signup email.

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Billing / portal

Use Manage billing / Customer Portal from Profile for payment method and invoices. Plan changes follow immediate upgrade / end-of-period downgrade rules.

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Different results in MT4

Read Sessions and timezones and Export bots:

• display_tz does not change the engine.
• GMT history vs broker +2/+3.
• InpBrokerGmtOffset.
• Spread/commission and block coverage.